Technical issues logging in
- Refresh course page
- Refresh cache (see how below) and consider not using cache with your browser to see most updated page.
- Make sure you have used the correct login and password
- Make sure you never go straight into a course page with link- use ‘login’ or ‘my course’ buttons or those page links. (You will need to go back to course page and then refresh this time if you attempted a lesson)
- Try a different browser
- Check your security program is not blocking (Windows only)
If you still have issues then email Debra at firstname.lastname@example.org
FAQ: How do my students refresh their cache
This is because web browsers themselves are designed to download pages into the individual computer’s cache. As a result, users may themselves may need to clear their cache.
A fast easy way for users to do this is a forced refresh. This is done by hitting ctrl + F5 on Windows and command + R on Mac.
For more specifics of cache: https://refreshyourcache.com/en/cache/